Twice voted Australian Keynote Speaker of the Year; Telstra Australian Executive Woman of the Year;-2016 Financial Review Top 100 Women of Influence; Catherine helps boost the bottom line and employee morale. With top global brands as clients, her presentations on customer service, managing change & resilience to turn obstacles to opportunities has earned repeat business on 5 continents.

#1 Best selling non-fiction author of 9 books, translated into over a dozen languages; plus biographies & corporate histories.

Columnist & frequent broadcaster  Specialties: customer service quality, managing change, turning obstacles to opportunities, resilience, and hope to follow your dream. Helping others help themselves!